Cancellation Policy


Cancellation Policy

We require 24 hours notice to cancel or reschedule an appointment and for bookings of 2 or more people we require 48 hours notice. To cancel or reschedule an appointment please call (03) 8774 6751 or email [email protected] 

In the event of a last-minute cancellation or no-show all future bookings will require a non-refundable deposit.

large and group bookings will be required to pay a deposit, cancellation within 48 hours will result in the deposit being forfeited. 

At peak times such as Christmas we will enforce a cancellation fee for all bookings cancelled within 48 hours.

Late Policy 

If you are more than 10 minutes late for your appointment we may not be able to carry out your treatment and you may be re-scheduled, a deposit may be required for the future booking. For group bookings & parties, late arrivals will result in time being deducted from their treatment.